COMMON ASKED QUESTIONS

1) Will all injuries result in scars?
It depends on the severity of the injury. If the injury affects the dermis layer of the skin, it can lead to scarring. When the body responds to an injury, its self-healing mechanisms are activated. Fibroblast cells are stimulated to release collagen protein to repair the wound, resulting in scar formation. However, the size and visibility of the scar depend on various factors such as blood supply to the injured area, scar orientation, sunlight exposure, hormones, and individual body constitution, among other factors.

2）What is the difference between “HERBAP MATRIX" and regular scar gels?
Most scar gels on the market use silicone as their base, applying physical pressure to control excessive granulation tissue formation in the wound. However, the results are often not ideal. “HERBAP MATRIX" utilizes the latest patented technology with a bio-guided approach. It inhibits the overactive fibroblast cells, preventing excessive release of collagen protein and controlling the growth of granulation tissue. This effectively reduces scar formation.

3）What is the patented technology of "HERBAP MATRIX"?
Distinguishing itself from silicone-based scar products on the market, “HERBAP MATRIX" contains small molecules from the Dendrobium and Astragalus genera, employing a cell-guided approach. The product incorporates the following two patents:
1) DSM patented formula: It utilizes small-molecule "flavonol glucosides" to inhibit excessive granulation hyperplasia in the wound, preventing scar formation.
2) SDAA patented antimicrobial technology: It prevents bacterial infection in the wound, accelerates healing, and softens, smooth, and lightens both new and old scars.

4）Can “HERBAP MATRIX" completely remove scars?
It is not possible to achieve a 100% complete removal of scars. However, “HERBAP MATRIX" can effectively soften, shrink, smooth, and reduce excessive granulation tissue formation in scars, with a success rate of over 90%. To achieve the best scar reduction results, it is recommended to start using “HERBAP MATRIX" as soon as the wound has healed, applying it 2-3 times daily.

5）What is the difference between “HERBAP MATRIX" and silicone patches?
“HERBAP MATRIX" is directly applied to the scar and can be used on joints without affecting movement. It forms a thin and quick-drying layer. Silicone patches, on the other hand, are less convenient to use, especially on scars located at joints, as they can restrict movement and may not adhere properly.  “HERBAP MATRIX" gel is transparent and not visible, whereas silicone patches can affect appearance. Additionally, silicone patches require regular cleaning, and some users may experience skin sensitivity. It is advisable to consult with a healthcare professional to determine which scar product is suitable for your specific needs.

6）After a wound, how long should I wait before using “HERBAP MATRIX"?
It is recommended to wait until the wound has healed and started to form a scab, or until any surgical sutures have been removed. In the case of burns, you should wait until the skin has fully healed before using “HERBAP MATRIX”.

7）Is “HERBAP MATRIX" suitable for sunken scars?
“HERBAP MATRIX" is suitable for raised scars, but it is not intended for use on depressed or sunken scars.

8）Is “HERBAP MATRIX" suitable to use for scald or burn scars?
Yes, “HERBAP MATRIX" can help fade, soften, shrink, and smooth burn scars. However, it should only be used once the skin has fully healed.

9）Is “HERBAP MATRIX" suitable for use on hypertrophic scars?
Whether it is surgical or non-surgical methods used to treat hypertrophic scars, such as steroid injections, cryotherapy, laser treatments, etc., “HERBAP MATRIX" can be used as a preventive measure to minimize scar formation.

10）Is “HERBAP MATRIX" suitable for children?
Yes, "HERBAP MATRIX" is suitable for children aged 3 months and older.

11）How long will it take to see result after applying “HERBAP MATRIX"?
It is recommended to use “HERBAP MATRIX” for a minimum treatment period of 60-90 days. If after 90 days, the scar is still improving, it is advised to continue use.  For older scars, the duration of use may extend beyond 90 days.

12）Can “HERBAP MATRIX" be use on the face area?
Yes, "HERBAP MATRIX" can be applied topically on the face as well as on the body. However, it is important to avoid direct contact with the eyes, mucous membranes, third-degree burns, and open wounds.

13）Can makeup be use when applying “HERBAP MATRIX"?
Yes, you can apply makeup after using “HERBAP MATRIX" but make sure that the product has fully dried before applying cosmetics.

14）Can “HERBAP MATRIX" be apply on fresh scar?
“HERBAP MATRIX" is suitable for use on new scars and immature scars up to 2 years. Some evidence suggests that it may also be effective on older scars that's up to 8 years. However, it's important to note that individual responses to scar treatments can vary, and the effectiveness of “HERBAP MATRIX" on older scars may vary from person to person.

15）Does “HERBAP MATRIX" have sunscreen ingredient added?
“HERBAP MATRIX” scar repair gel does not have added sunscreen ingredients. It is recommended to use a separate sunscreen product to protect the scar and surrounding skin from harmful UV radiation.

16）What types of scars can “HERBAP MATRIX" treats?
“HERBAP MATRIX" is suitable for treating scar hypertrophic, keloid scars, and burn or scald scars.

17）How to open the tube of “HERBAP MATRIX"?
To open the tube of "HERBAP MATRIX” scar repair gel, use clean scissors to cut off the small tip of the tube. After each use, remember to close the bottle cap.

18）Are there any side effects from using “HERBAP MATRIX"?
Clinical evidence suggests that the use of “HERBAP MATRIX" should not cause side effects such as irritation, redness, or pain. However, if you experience any side effects after using it, it is advisable to consult with a doctor for advice.